2-Year Warranty

Dire Design Haus

We don’t take shortcuts—and we don’t leave our pack behind. Every DRIKON™ Backpack is covered by a 2-Year Manufacturer's Warranty against defects in materials and workmanship. If something goes wrong because of how it was built (not because it tumbled off a cliff or met a moody TSA agent), we’ll repair it, replace it, or make it right.


🛠️ What’s Covered (aka “We’ve Got Your Back”)

This warranty applies for 2 years from the date of purchase and covers:

  • Broken zippers

  • Torn zipper tracks

  • Seal or seam failure

  • Snaps, buckles, or buttons that give out

  • Construction flaws that affect functionality

This warranty is extended to the original owner only and proof of purchase is required.


🚫 What’s Not Covered (aka “Life Happens”)

  • Cosmetic wear, stains, or scuffs from natural use

  • Damage from misuse, accidents, or extreme adventures

  • Airline handling damage (yes, we're looking at you, baggage claim)

  • Lost or stolen items

  • Refurbished, final sale, or secondhand purchases

  • Apparel or accessories not part of the DRIKON™ line


🧵 But We’re Still Here to Help

Even if your issue falls outside the 2-year window or policy coverage, we’re still your gear-obsessed friends. We’ll do our best to offer a repair option—or if repair isn’t possible, we’ll talk replacement or store credit.

Because ditching gear in landfills? Not our style.


📨 How to Submit a Warranty Claim

  1. Reach out via our Contact Us page.

  2. Our small but mighty team will respond within 24-28 hours.

  3. If approved, we’ll provide a prepaid shipping label

  4. We’ll inspect your gear, then repair or replace it as needed

If the product has been discontinued, we’ll offer store credit equal to your original purchase.

🌍 International Customers

Warranty coverage applies globally, but international customers are responsible for duties, VAT, and return shipping if required. Please provide a reliable delivery address to avoid delays.

🐺 One Last Howl

We reserve the right to deny claims outside our warranty scope—but we’ll always aim to keep you equipped, comfortable, and proud to carry DIRE.