FAQ - DRIKON™
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"Is the Drikon™ Backpack really 100% waterproof?"
Yes! The Drikon™ features fully waterproof 600D TPU construction with an airtight waterproof pocket and expandable roll-top closure. Whether you're caught in a downpour or crossing streams, your gear stays completely dry.
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"Don't you sacrifice durability for sustainability?"
Absolutely not. At Dire Design Haus, we believe sustainability means building gear that lasts longer than one season. While the Drikon™ is made from recycled materials, all load-bearing zones are reinforced with military-grade Hypalon, heavy-duty webbing, or 1000D Nylon TPU. We love sustainability - but never at the sacrifice of durability.
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"What makes this backpack sustainable?"
Each DRIKON™ is made from recycled plastic (RPET) sourced from waterway-impact waste—diverting over 20 bottles per pack from oceans and landfills. And with every Pack made, we plant one tree in a U.S. National Forest through our collaboration with the National Forest Foundation.
Purpose in every pack. Impact with every step.
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"How do I care for my Drikon™ Backpack to ensure it lasts?"
Your Drikon™ is built to endure, but proper care maximizes its lifespan. After muddy adventures, rinse with fresh water and let air dry completely before storing. For deeper cleaning, use mild soap and a soft brush on stubborn spots. Store in a cool, dry place when not in use. The military-grade Hypalon and TPU materials are designed to handle years of abuse, but a little TLC goes a long way in keeping your pack looking and performing like new.
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"What's your return policy?"
We accept returns within 30 days of purchase—no hassle, no hard feelings. Your satisfaction is our priority. If the DRIKON™ doesn’t meet your adventure needs or expectations, let us know and we’ll make it right. Whether it’s an exchange, refund, or gear guidance, our team is here to help you find the right fit for your journey.
Because when you run with the pack, we’ve got your back.
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"How do I contact customer support?"
Simply submit an inquiry through our Contact Us page, and a member of our team will follow up as soon as possible. We’re a small crew, but we’re quick—and we’re here to help.
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"Whats your Warranty?"
We don’t take shortcuts—and we don’t leave our pack behind. Every DRIKON™ Backpack is covered by a 2-Year Manufacturer's Warranty against defects in materials and workmanship. If something goes wrong because of how it was built (not because it tumbled off a cliff or met a moody TSA agent), we’ll repair it, replace it, or make it right.
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What’s Covered (aka “We’ve Got Your Back”)
Warranty applies for 2 years from the date of purchase and covers:
• Seal or seam failure
• Snaps, buckles, or buttons that give out
• Construction flaws that affect functionality
This warranty is extended to the original owner only and proof of purchase is required. -
Outside of warranty?
Even if your issue falls outside the 2-year window or policy coverage, we’re still your gear-obsessed friends. We’ll do our best to offer a repair option—or if repair isn’t possible, we’ll offer discounted replacement or store credit.
Because ditching gear in landfills? Not our style.