Last Updated: June 27, 2025

At Dire Design Haus, we believe in protecting your data the same way we protect your gear—with care, transparency, and a little grit. This privacy policy explains how we collect, use, and protect your personal information when you interact with us online, explore our gear, or make a purchase. It’s not just legal speak—it’s our way of keeping you informed.

SECTION 1 - WHAT DO WE COLLECT & WHY?

When you shop or explore our site, we may collect:

• Name, email, shipping address, and payment details when you place an order

• IP address and browser info to help us improve our website experience

• Email and SMS (if you opt-in) so we can send updates, launch alerts, and insider news

We collect this information directly from you or through trusted third parties, like Shopify and marketing partners, to make your customer experience seamless and secure.

SECTION 2 - YOUR CONSENT

When you give us your information to complete a purchase, we assume you consent to us using it for that purpose. For anything beyond that (like marketing), we ask clearly and offer easy opt-outs.

Want to withdraw consent? No problem. Just email us at customerservice@diredesignhaus.com and we’ll take care of it.

SECTION 3 - DISCLOSURE

We only share your information if:

• It’s required by law

• You breach our Terms of Service

• It’s necessary to fulfill your order with trusted service providers (like payment processors and couriers)

SECTION 4 - OUR E-COMMERCE PLATFORM

We run our online store through Squarespace, which securely handles your data. Payment info is encrypted and follows strict PCI-DSS standards. We never see your full credit card number—and we like it that way.

SECTION 5 - THIRD-PARTY PARTNERS

Sometimes we work with outside vendors (e.g., marketing platforms, analytics tools, shipping providers). They only get what they need to do their job—nothing more. We recommend reading their privacy policies too, especially when you click away from our site.

SECTION 6 - SECURITY

We take data protection seriously. Your info is stored behind secure systems and encrypted when needed. No system is flawless, but we do everything we can to keep your details safe and sound.

SECTION 7 - COOKIES & TRACKING

We use cookies to improve your experience—things like remembering your cart or tailoring ads. Some of these are set by us, and others by trusted third parties.

SECTION 8 - DATA RETENTION

We only keep your personal data as long as needed for business, legal, or tax purposes. After that, it’s securely deleted or anonymized.

SECTION 9 - AGE OF CONSENT

By using this site, you confirm you’re 18 or older, or that you have consent from a guardian if you're not.

SECTION 10 - CHANGES TO THIS POLICY

We might update this policy as laws change or our operations grow. The latest version will always be posted here. Check back now and then if you’re curious.

QUESTIONS OR REQUESTS?

If you'd like to access, correct, or delete your personal info, or if you just want to talk data with us, email customerservice@diredesignhaus.com.