We don’t take shortcuts—and we don’t leave our pack behind. Every DRIKON™ Backpack is covered by a 2-Year Manufacturer's Warranty against defects in materials and workmanship. If something goes wrong because of how it was built (not because it tumbled off a cliff or met a moody TSA agent), we’ll repair it, replace it, or make it right.

What’s Covered (aka “We’ve Got Your Back”)

This warranty applies for 2 years from the date of purchase and covers:

• Broken zippers
• Torn zipper tracks
• Seal or seam failure
• Snaps, buckles, or buttons that give out
• Construction flaws that affect functionality

This warranty is extended to the original owner only and proof of purchase is required.

What’s Not Covered (aka “Life Happens”)

• Cosmetic wear, stains, or scuffs from natural use
• Damage from misuse, accidents, or extreme adventures
• Airline handling damage (yes, we're looking at you, baggage claim)
• Lost or stolen items
• Refurbished, final sale, or secondhand purchases
• Apparel or accessories not part of the DRIKON™ line

But We’re Still Here to Help

Even if your issue falls outside the 2-year window or policy coverage, we’re still your gear-obsessed friends. We’ll do our best to offer a repair option—or if repair isn’t possible, we’ll talk replacement or store credit.

Because ditching gear in landfills? Not our style.

How to Submit a Warranty Claim

1. Reach out via our Contact Us page.
2. Our small but mighty team will respond within 24-28 hours.
3. If approved, we’ll provide a prepaid shipping label
4. We’ll inspect your gear, then repair or replace it as needed

If the product has been discontinued, we’ll offer store credit equal to your original purchase.

International Customers

Warranty coverage applies globally, but international customers are responsible for duties, VAT, and return shipping if required. Please provide a reliable delivery address to avoid delays.

One Last Howl

We reserve the right to deny claims outside our warranty scope—but we’ll always aim to keep you equipped, comfortable, and proud to carry DIRE™.

Shipping:
We aim to get your gear on the move as quickly as possible. Most orders ship within 2–3 business days, with tracking provided at checkout. Please allow additional time during product launches or peak seasons—we’re a small but mighty crew based in Kalispell, Montana.

Returns:
If your DRIKON™ Backpack isn’t the right fit for your adventure, we accept returns on unused items within 30 days of delivery. Simply contact us at customerservice@diredesignhaus.com to initiate a return. Items must be in original condition with tags attached. Return shipping costs are the responsibility of the customer unless the product is defective or shipped in error.

Warranty Coverage:
Every DRIKON™ Backpack is backed by our 2-Year Manufacturer’s Warranty covering defects in materials and craftsmanship. If your pack fails due to a manufacturing issue, we’ll repair it, replace it, or make it right. This does not cover wear and tear, accidents, or damage caused by misuse.

Here’s how it works:

• Contact us with your order number and a brief description of the issue
• We’ll assess the damage and let you know the next steps
• If approved, you’ll receive instructions for sending the item in for repair or replacement
• If your exact item is no longer available, we’ll offer store credit of equal value

Please note:
Warranty claims and returns must include proof of purchase. Products purchased secondhand, final sale, or from unauthorized resellers are not eligible.